{"id":4302,"date":"2025-04-01T13:44:00","date_gmt":"2025-04-01T13:44:00","guid":{"rendered":"https:\/\/innovaway.it\/?p=4302"},"modified":"2025-05-13T12:05:33","modified_gmt":"2025-05-13T12:05:33","slug":"il-nuovo-standard-dellit-service-management-semplicita-automazione-intelligente-e-sicurezza","status":"publish","type":"post","link":"https:\/\/innovaway.it\/en\/il-nuovo-standard-dellit-service-management-semplicita-automazione-intelligente-e-sicurezza\/uncategorized\/","title":{"rendered":"The new standard in IT Service Management: simplicity, intelligent automation, and security."},"content":{"rendered":"<p>Our event on April 1st, 2025, \u201cThe New Standard in IT Service Management: Simplicity, Intelligent Automation, and Security\u201d, held in collaboration with HCLSoftware, was an important opportunity to explore innovative strategies in the field of IT Service Management.  It fostered a constructive exchange between industry experts and our clients on key topics such as regulatory compliance, IT efficiency, security, integration, and ease of use.<\/p>\n<p>During the meeting, the strategic value of the partnership between Innovaway and HCLSoftware emerged. A collaboration that is based on the ability to combine the advanced skills of both companies with the aim of providing our customers with cutting-edge technological solutions that are increasingly personalized, scalable, safe and efficient.<\/p>\n<p>In particular, in the face of an ever-changing environment, some Integrated Solutions were presented that can cover the entire IT projects life cycle, from planning to implementation, up to continuous management and automation.<\/p>\n<h1>How do we do it?<\/h1>\n<ul>\n<li><strong>Complete and Integrated IT Management:<\/strong> through cutting-edge platforms for managing IT services (ITSM), operations (ITOM), enterprise assets, endpoints, and compliance.<\/li>\n<li><strong>360\u00b0 Cyber Resilience:<\/strong> Our Cyber Resilience model safeguards information and protects infrastructures at all levels, from prevention and access management to data protection within applications, ensuring a rapid and secure recovery.<\/li>\n<li><strong>Intelligent Automation:<\/strong> Implementation of automated processes and workflow solutions that reduce manual intervention, minimize errors, and optimize daily operations.<\/li>\n<li><strong>Simplified Regulatory Compliance:<\/strong> Support in complying with stringent regulations such as the DORA Regulation, the NIS2 Directive, and data protection standards, through targeted solutions and processes.<strong>\u00a0<\/strong><strong>\u00a0<\/strong><\/li>\n<\/ul>\n<h1>The Strength of the Partnership with HCLSoftware<\/h1>\n<p>By leveraging HCLSoftware's advanced technologies, we are able to provide innovative solutions in several strategic areas, such as:<\/p>\n<ul>\n<li><strong>Unified Endpoint Management (HCL BigFix):<\/strong> to ensure the security and efficiency of all devices, simplifying compliance, accelerating vulnerability resolution, and automating tasks such as software and patch deployment.<\/li>\n<li><strong>Application Security and Compliance in the Development Lifecycle (HCL AppScan and OneTest):<\/strong> to integrate security and compliance at every stage of the software development process through a centralized approach to end-to-end testing in both application and functional areas, reducing risks and ensuring adherence to regulatory standards.<\/li>\n<li><strong>AI-Powered Service Management (HCL SX):<\/strong> A next-generation service management platform designed for the cloud era, offering advanced AI capabilities to enhance user experience, provide insights, and optimize decision-making processes.<\/li>\n<\/ul>\n<h1>The Key Benefits for Our Clients<\/h1>\n<ul>\n<li><strong>Greater Operational Efficiency<\/strong> Thanks to automation and the implementation of workflow solutions to optimize processes.<\/li>\n<li><strong>Reduction of IT Costs<\/strong> through intelligent automation of routine tasks, proactive management, and improved forecasting capabilities.<\/li>\n<li><strong>Improvement of User Experience (UX)<\/strong> through a unified interface, no-code management, and the use of collaboration tools.<\/li>\n<li><strong>Ensuring Regulatory Compliance <\/strong>through advanced technological solutions that integrate automated controls, activity tracking, and audit tools to simplify IT governance and mitigate legal and reputational risks.<\/li>\n<li><strong>Focus on High-Value-Added Activities<\/strong> thanks to the strategic outsourcing of IT services and the support of specialized skills that reduce internal complexity and enhance organizational agility.<\/li>\n<li><strong>Scalability and Flexibility<\/strong> of IT solutions through a cloud-native model that easily adapts to the evolving business needs, both in terms of performance and functionality.<\/li>\n<li><strong>Resilient Cybersecurity<\/strong> to safeguard data and protect infrastructures with a proactive approach to risk management.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Il nostro evento del 1 Aprile 2025, \u201cIl nuovo standard [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4334,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[29,7,1],"tags":[],"class_list":["post-4302","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsevents","category-about-partners","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Il nuovo standard dell&#039;IT Service Management: semplicit\u00e0, automazione intelligente e sicurezza<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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