Our event on April 1st, 2025, “The New Standard in IT Service Management: Simplicity, Intelligent Automation, and Security”, held in collaboration with HCLSoftware, was an important opportunity to explore innovative strategies in the field of IT Service Management. It fostered a constructive exchange between industry experts and our clients on key topics such as regulatory compliance, IT efficiency, security, integration, and ease of use.

During the meeting, the strategic value of the partnership between Innovaway and HCLSoftware emerged. A collaboration that is based on the ability to combine the advanced skills of both companies with the aim of providing our customers with cutting-edge technological solutions that are increasingly personalized, scalable, safe and efficient.

In particular, in the face of an ever-changing environment, some Integrated Solutions were presented that can cover the entire IT projects life cycle, from planning to implementation, up to continuous management and automation.

How do we do it?

• Complete and Integrated IT Management: through cutting-edge platforms for managing IT services (ITSM), operations (ITOM), enterprise assets, endpoints, and compliance.
• 360° Cyber Resilience: Our Cyber Resilience model safeguards information and protects infrastructures at all levels, from prevention and access management to data protection within applications, ensuring a rapid and secure recovery.
• Intelligent Automation: Implementation of automated processes and workflow solutions that reduce manual intervention, minimize errors, and optimize daily operations.
• Simplified Regulatory Compliance: Support in complying with stringent regulations such as the DORA Regulation, the NIS2 Directive, and data protection standards, through targeted solutions and processes.  

The Strength of the Partnership with HCLSoftware

By leveraging HCLSoftware's advanced technologies, we are able to provide innovative solutions in several strategic areas, such as:

• Unified Endpoint Management (HCL BigFix): to ensure the security and efficiency of all devices, simplifying compliance, accelerating vulnerability resolution, and automating tasks such as software and patch deployment.
• Application Security and Compliance in the Development Lifecycle (HCL AppScan and OneTest): to integrate security and compliance at every stage of the software development process through a centralized approach to end-to-end testing in both application and functional areas, reducing risks and ensuring adherence to regulatory standards.
• AI-Powered Service Management (HCL SX): A next-generation service management platform designed for the cloud era, offering advanced AI capabilities to enhance user experience, provide insights, and optimize decision-making processes.

The Key Benefits for Our Clients

• Greater Operational Efficiency: Thanks to automation and the implementation of workflow solutions to optimize processes.
• Reduction of IT Costs through intelligent automation of routine tasks, proactive management, and improved forecasting capabilities.
• Improvement of User Experience (UX) through a unified interface, no-code management, and the use of collaboration tools.
• Ensuring Regulatory Compliance through advanced technological solutions that integrate automated controls, activity tracking, and audit tools to simplify IT governance and mitigate legal and reputational risks.
• Focus on High-Value-Added Activities thanks to the strategic outsourcing of IT services and the support of specialized skills that reduce internal complexity and enhance organizational agility.
• Scalability and Flexibility of IT solutions through a cloud-native model that easily adapts to the evolving business needs, both in terms of performance and functionality.
• Resilient Cybersecurity to safeguard data and protect infrastructures with a proactive approach to risk management.