The Evolution of Service Management with Innovaway and HCL BigFix

In today’s technological landscape, the role of Managed Service Providers is undergoing a radical metamorphosis. Reacting to problems is no longer enough; it is essential to anticipate them. At Innovaway, this awareness has driven a fundamental strategic choice: the adoption of HCL BigFix Service Management to transform our service delivery and maximize the infrastructure resilience of our clients.

The Paradigm Shift: Moving Toward a Predictive Model

The ICT market is shifting decisively away from the classic model break and fix (intervening only after the damage has occurred) toward a 'predict and prevent' approach. This transition is essential for medium and large enterprises managing thousands of endpoints distributed across different territories and hybrid architectures. The goal is not simply to fix a failure, but to guarantee business continuity through prevention. To achieve this, technological innovation must act as an enabler of sustainable and scalable processes. The choice of HCL BigFix stems precisely from the need for a platform that ensures long-term continuity and sustainability.

Why HCL BigFix? The Drivers Behind Our Choice

The decision to migrate to HCL BigFix Service Management was the result of a careful evaluation of the HCL Software ecosystem and was driven by three critical factors:

1. Flexibility and Global Partnership HCL Software represents the ideal balance between the power of a global vendor and the agility required to collaborate on complex, customized projects.
2. End-to-End Functional Coverage Companies often suffer from tool sprawl. BigFix offers total coverage: from discovery from asset discovery to patch management, all the way to real-time compliance monitoring.
3. Integrability and Configurability The ability to extend the platform’s functionalities and integrate them with pre-existing workflows allows Innovaway to offer integrated governance, acting as a single point of contact for the entire service lifecycle.

An End-to-End Management Cycle

Thanks to BigFix, Innovaway manages complex infrastructures by covering the entire service lifecycle: Discover, Plan, Execute, Monitor, and Control.

From the asset discovery phase to patching and compliance management, the platform enables us to provide granular control and integrated governance. This end-to-end approach ensures that every endpoint is secure, up-to-date, and compliant with corporate policies, drastically reducing security risks.

The Added Value: Automation and AI

The adoption of HCL BigFix has allowed Innovaway to accelerate along three key dimensions:

• Increased Automation:Reducing manual tasks and intervention times, while minimizing human error.
• Artificial Intelligence Integration: Using predictive logic to identify vulnerabilities before they become critical.
• Enhanced User Experience A smoother management process results in fewer disruptions for the end user, elevating the perceived quality of service.

A Future Open to Innovation

Our strategic partnership with HCLSoftware is a defining strength. Innovaway boasts over twenty years of deep-rooted experience in managed IT services, while HCLSoftware provides cutting-edge technologies with natively integrated AI. Incorporating HCL BigFix into the Innovaway portfolio is more than just a technological evolution; it is a concrete confirmation of our commitment to our clients: delivering tangible and continuous value by transforming operational complexity into efficiency.

Every day, we work to innovate our clients' processes, helping them tackle business challenges with scalable and secure technological solutions.

To learn more, watch here [https://www.youtube.com/watch?v=mMxza4IvKFg] the video interview with our General Manager, Antonio Burinato