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Services

IT Infrastructure Lifecycle

We manage the entire IT infrastructure lifecycle — from design to the management of hybrid, cloud, and on-premise environments. We provide daily support (on-site and remote) for operations management, deliver business resiliency services, and modernize complex environments. Leveraging cutting-edge technologies from our strategic partners, we ensure innovative and reliable solutions to meet our clients’ most complex needs.

Enterprise Service Center

We deliver advanced technical support services through our centralized Enterprise Service Center, operating 24/7, 365 days a year. With centralized governance, we manage multichannel help desks (L1–L3) and the entire Digital Workplace Management — from Asset and MDM to IMAC and IAM services. We ensure the management of incidents, requests, and changes in accordance with ITIL-compliant processes.

IT Application Lifecycle

We manage the entire end-to-end application lifecycle — from requirements gathering and design to custom development and application management — with DevOps processes integrated with the client’s factory. We provide Testing & Quality Assurance services and solutions, including the design and execution of integrated and automated testing strategies, developed by qualified multidisciplinary teams and supported by an ISTQB-certified Testing Factory to ensure vulnerability prevention and continuous control.

Data Lifecycle

We support our clients’ data-driven transformation through end-to-end management of the data lifecycle. We start with defining the Data Strategy and a structured Data Governance framework. We handle Data Collection by designing scalable data models and architectures (data lakes, lakehouses). We ensure Data Resilience through backup, Disaster Recovery, and BCP solutions. We enhance data value (Data Usage) with Data Analytics, BI, and ML, providing dashboarding and predictive modeling.

Cybersecurity

We protect the digital ecosystem with an integrated framework, providing end-to-end protection — from network to devices — against increasingly sophisticated cyber threats. Our 360° Cyber Resilience model ensures operational continuity. We deliver Compliance Management services (NIS2, DORA, GDPR), Threat & Vulnerability Assessment with penetration testing and risk analysis. We support remediation plans and ensure data resilience and protection across heterogeneous environments.

BPO

We offer end-to-end outsourcing of critical operational processes in both Back Office and Front Office activities through modular, flexible, and highly customizable BPO services. We provide tailor-made solutions for managing core processes, combining specialized vertical expertise with high operational efficiency — transforming critical activities into a competitive advantage for our clients.

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