From the Cloud to AI Antonio Giacomini: Helping companies stay competitive

Taken from
Il Denaro
Oct 2024

Tailor-made IT solutions ranging from cloud migration to artificial intelligence. "Innovaway’s success is in our ability to offer high quality, personalised services that the larger players are often unable to provide". Antonio Giacomini, CEO of the Group with headquarters in Naples that helps organizations improve their business at a global level thanks to the opportunities offered by digital evolution, Explains how companies can be supported in the modernisation process to remain competitive on the market.

How does Innovaway support companies in the digital transformation journey?

Innovaway provides an end-to-end service designed to help companies modernize their operations and remain competitive. We work in sectors such as finance, retail, healthcare and public services, offering tailor-made IT solutions ranging from cloud migration to digital experience and data services.  Our expertise includes the use of hybrid cloud, advanced analytics and artificial intelligence to optimize processes and customer interactions.

Where are we in Italy on the transition to 4.0?

Italy has made great strides in digital transformation, especially in sectors such as public administration and health, which are the main drivers of digital growth. But there is still much work to be done.

How is the gap bridged?

Bridging the digital gap requires a comprehensive approach, starting with significant investments in cloud infrastructure, artificial intelligence and cybersecurity. Companies must also focus on improving the skills of their staff to manage new technologies effectively.

What impact does AI have on the process of business digitalisation?

Artificial intelligence enables companies to analyze large amounts of data in real time and thus can streamline workflows, reducing operating costs while improving accuracy and response times. For Innovaway customers, AI is particularly useful in process optimization, customer service (via chatbots) and predictive analytics, which together create a more resilient and scalable digital infrastructure.

How does Innovaway address the challenges of artificial intelligence?

At Innovaway we are fully aware of both the opportunities and challenges offered by artificial intelligence. We focus on providing solutions that improve both efficiency and quality without compromising customer safety or trust. Innovaway has already developed competitive products that harness the power of AI, significantly increasing our productivity and quality of service.

Your company moves in a field dominated by giants. What is the recipe for carving out a living space in such a competitive market?

Innovaway’s success stems from our ability to offer high quality, personalised services that the larger players are often unable to provide. Our flexible approach, combined with deep industry expertise, enables us to create bespoke digital transformation strategies that meet specific customer needs. In addition, Innovaway’s focus on fostering strong customer relationships ensures that we not only deliver but also maintain long-term value.

What distinguishes Innovaway in the market?

Undoubtedly the customer-centric approach to which we guarantee support at every stage of the journey. A key competitive advantage for Innovaway is its exceptional team, made up of over 1,000 professionals with unique expertise in multiple fields.

How are you moving to strengthen your presence abroad?

We are focusing on key markets such as North America and the Asia Pacific. We have opened offices in the US and Bulgaria, enabling us to offer global services while maintaining regional expertise. Our international growth strategy also includes the creation of strong local partnerships.

"We are focusing on key markets such as North America and Asia Pacific. We have opened offices in the US and Bulgaria which allow us to offer global services while maintaining regional expertise"

Have you already opened a branch in North America?

We recently opened our new office in Philadelphia. This move is part of a broader strategy to strengthen our international presence and meet the growing demand for digital transformation services in the US. The new location will allow us to be closer to our customers in North America, acquire new clients and partnerships, while continuing to leverage the expertise we have developed in Europe and other regions.


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