Efficient and responsive IT support is fundamental for business productivity. For this reason, we have structured a service that can act as a single point of contact for the centralized management of every technical need.
Eroghiamo servizi di supporto tecnico avanzato tramite il nostro Enterprise Service Center centralizzato, operativo H24/7 e 365 giorni l'anno.
Handling requests via phone, ticketing, chat, and self-service portal.
Continuous oversight, constant support, and proactive monitoring of IT services.
We ensure operational efficiency and traceability in accordance with ITIL best practices.
Comprehensive support for corporate IT infrastructures, applications, and services.
End-to-end management of the digital workplace environment, including application support, Asset and Mobile Device Management, IMAC and IAM services, Patch Management, Rollout, and Logistics.
Use of ITSM and ITOM platforms, Asset and Endpoint Management solutions, Automation, Compliance, Cloud Governance, and Data Protection.
We guarantee constant technical assistance, 365 days a year, through a centralized Service Desk that is easily accessible via multiple channels (phone, ticketing, chat).
We adopt procedures strictly compliant with the ITIL standard for the efficient and traceable management of incidents, requests, and changes, ensuring timely, standardized responses and rapid resolution.
We provide scalable support that covers all levels of assistance, from first-level resolution (L1) up to specialist intervention (L3) on IT infrastructures and application support.
We take on responsibility for the entire digital workplace, managing the complete lifecycle of hardware and software, from Rollout and Logistics services to IMAC (Install, Move, Add, Change) activities.
We ensure precise inventory management (Asset Management) and centralized control of remote devices (MDM), optimizing costs and the distribution of technological resources.
We increase the security posture by centrally managing Identities and Access (IAM) and proactively administering Patch Management, supported by technological platforms dedicated to compliance.
